Shipping policy
Shipping Policy
Order Processing Time:
Orders placed before 15:00 on business days will typically be processed and shipped within 3 business days.
Orders placed after 15:00 will be processed the next business day.
Shipping Methods and Providers:
We offer shipping via DHL or Royal Mail.
Shipping Rates:
Shipping rates are calculated based on the destination, package weight, and selected shipping method. Orders over £199 will receive free shipping.
Customers can view the shipping costs before finalizing their order during the checkout process.
Estimated Delivery Time:
Delivery times vary depending on the shipping method and destination.
Estimated delivery times will be provided to customers during checkout based on their selected shipping method and location.
Order Tracking:
Once an order is shipped, customers will receive a shipping confirmation email with tracking information.
Customers can track their order using the provided tracking number on the carrier's website.
Shipping Restrictions:
We currently only ship to addresses within the UK. Please contact us directly to discuss shipping to other countries.
Some products may have specific shipping restrictions due to regulations or carrier limitations.
Delivery Issues:
In the event of delivery issues such as delays or lost packages, customers can contact our customer support team for assistance.
We will work with the shipping carrier to resolve any delivery issues and ensure a satisfactory outcome for the customer.
International Shipping:
We do not currently offer international shipping. Please feel free to contact us to discuss your requirements though.
Shipping Address:
Customers are responsible for providing accurate shipping information during checkout.
We are not liable for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.
Shipping Policy Updates:
We reserve the right to update our shipping policy at any time without prior notice.
Any changes to the shipping policy will be reflected on our website.
By placing an order with IoT Supermarket, customers agree to abide by the terms and conditions outlined in this shipping policy. For any questions or concerns regarding shipping, customers can contact our customer support team for assistance.